Store Policy

1. General Conditions

The General Conditions governing the visit / navigation and purchase and sale transactions made in the online store, between any natural person who uses it with a purely personal view, as the final consumer, with no intention of reselling the acquired items, and MamaSeed Naturals as responsible for selling the products through this online store.

You agree to use this website in compliance with the provisions of applicable law, refraining from using the page for activities contrary to law, morals and good customs, or rights and interests of third parties.

Are considered intellectual property of MamaSeed Naturals and, as such, protected by the rules of the Law of Industrial Property, all trademarks, distinguishing marks, images, text, photographs and any other works / works reproduced or represented in the online store, and so any reproduction or full or partial representation of the same website or any elements present in it.

2. Changing Conditions

MamaSeed Naturals reserves the right to modify freely and at any time the terms and conditions in order to adjust them to the applicable law, without any notice.

Reserves also the right to unilaterally modify at any time without notice, presentation and website content about products, prices, promotions, commercial conditions and services. These changes will serve to an improvement of the website, while improving the services offered to the User.

Despite all the willing attention in the preparation of website content, information, text, graphics documents and / or other services may contain errors or are incomplete. In these situations, the MamaSeed Naturals shall not be liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any incorrectness or incompleteness of the information.

3. Trade Policy

The atmosphere in the online store and then available products are independent of the physical market stalls & resellers of MamaSeed Naturals, with its own conditions regarding product, price, promotional gifts, promotional campaigns, etc. Thus, all issues and matters relating to purchases made at the online store should be treated exclusively by the means indicated in these Conditions.

Every order placed by the customer is made under reservation of ownership, so the products are the property of MamaSeed Naturals, until effective and full payment of the amount due.

4. Information about Products

MamaSeed Naturals presents open-source information on the essential characteristics and benefits of products and their ingredients.

The images and photographs of products try to be as reliable as possible, but the Customer shall consider that there might be differences in color, shape of appearance / manner, which could also be due to the monitor and the web browser used. Therefore, we recommend that you read carefully all detailed information of the product, in order to make sure of it properly at the time of purchase.

5. Information on Prices

The prices indicated in the online store are presented in euros (€) and are subject to taxation of the Value Added Tax (VAT) in the country of origin of the buyer (customer).

The shipping costs are due to the Buyer and added to the total value of the selected products. The User will be informed of these charges before confirming the order and complete the purchase process.

MamaSeed Naturals reserves the right to change prices at any time. However, it undertakes to apply the rates and prices in the time of the purchase order.

In the event of computer error, manual, technical or any other source, which causes a substantial change not provided by MamaSeed Naturals in the selling price to the public, the purchase order will be considered invalid and void.

6. Purchase Process

To make a purchase order, you must access www.mamaseednaturals.com and follow the steps below.

 

6.1 REGISTRATION

In the checkout process client has the opportunity to register in our online store. It is the Customer’s responsibility to ensure that all necessary data are given correctly and completely, because only in this way MamaSeed Naturals can ensure the acceptance of the order and subsequent delivery.

 

6.2 SELECTION OF PRODUCTS

Throughout the website, the customers can view all items available and variants and can select those that best serve their purpose of acquisition. You must enter those that wish to purchase to the basket and can, whenever you want, delete any of the articles previously inserted therein. Once the selection process, you should review your order and check that it is conform. You should then proceed to payment, thereby confirming the order.

 

6.3 SHIPPING COST

Shipping costs are billed for each order, and presented before the order confirmation. International packages are provided with a tracking number.

 

6.4 PAYMENT

In the online store, the accepted payments are PayPal and Bank Transfer, as indicated in the payment menu at the checkout, not being accepted any other means of payment.

If you prefer the second platform will be redirected to the page of PayPal, where you can access your account and follow up the payment. You can pay with your credit card if you don’t have a PayPal account.

If you want to proceed with the Bank Transfer, the order amount will be transferred to the account with IBAN PT50-003300004554245981605 / SWIFT BCOMPTPL at Millenium BCP. During the process, you should make indication of the order number to which the transfer relates (under possible miscommunication and effective customer identification).

The customer must pay the exact amount specified in the confirmation of each order, and must do so using only the above-described methods of payment. Otherwise, if you attempt to use another not planned mode of payment, MamaSeed Naturals shall not be liable for the loss of payment or any other damages caused by that.

 

6.5 CONFIRMATION OR CANCELLATION

After making your purchase, the Customer will receive an automatic email to confirm the transaction as a receipt to be printed or saved for future reference.

Your order will be processed only after confirmation of the respective payment.

In case of non-payment or non-performance or non-confirmation of the General Conditions, MamaSeed Naturals reserves the right to not accept the customer’s order, or cancel it, even after the automatic confirmation.

MamaSeed Naturals reserves the right not to confirm and / or to deliver the ordered products, regardless of the reason and disclaims liability for any damages or costs, if:

  • There is any unforeseeable event or change the current circumstances that may affect the production, transportation and their costs, or to cause abnormal rises in raw materials prices;

  • If for any reason it is impossible to collect and receipt of appropriate payment;

  • If the products already ordered are not available;

  • If the order has been made with errors in the essential data for the delivery of the order;

  • If the order is signed by website security systems such as an incorrect order, irregular and / or considered fraud.

 

In any of these cases, MamaSeed Naturals informs the customer by e-mail about this situation of the sale confirmation impossibility and the consequent cancellation of the order, returning the amount paid for the items.

7. Delivery

Where the customer opts for the transport service, it will be provided by the carrier. At the time of delivery, you must check / inspect the packaging and products shipped in order to ascertain their condition or damage. If you notice any nonconformity or damage to the products, you have a responsibility to alert the technician, referring to the damage in the document delivery and inform MamaSeed Naturals.

DEADLINES FOR DELIVERY

Barring some exceptional situation, the items will be delivered within 5 WORKING DAYS after the formalization of the order. In the event of delay for reasons of force majeure, non-compliance of the logistic partner or customer, MamaSeed Naturals is committed to inform the customer on the process and make the best efforts to quickly solve the situation.

8. Returns / Exchanges

MamaSeed wants you to love what you've ordered!

You can return or exchange any product(s) up to 30 days after your purchase. 
Please email us at mamaseedcares@gmail.com or call us at (+351) 916.916.913 with your order number(s) and what you would like to return or exchange. 

We will be happy to assist you with this process!  

 

ORDERS SHIPPED WITHIN EUROPE:

If the package is completely unopened and your order falls within our 30-day return policy, you may "Return to Sender" using the sender address listed on the shipping label.

OR

If the package has been opened, the products are unopened/new and your order falls within our 30-day return policy, you may ship the package back to us, using this delivery address: 

XXXXXX

 

ORDERS SHIPPEDTO THE REST OF THE WORLD: 

MamaSeed is happy to help! Please reach out to us for next steps: mamaseedcares@gmail.com

 

As soon as we receive and process the package, we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.

 

SUITABLE EXCHANGES: 

If you purchased something your skin didn't love, but you want to continue using our line, we are more than happy to help you find a product that might be better suited for your skin type. Please don't hesitate to contact us and ask for recommendations! :) We can send you complimentary samples of recommended products, see how your skin responds, and move forward from there.

9. Privacy and Data Protection

MamaSeed Naturals respects the privacy of all users of its website and is committed to protect the personal information of each user, in accordance with national and Community legislation. Some sections and / or functionalities of this website can be navigated without the use of disclosure of any personal information from the user.

The collected data is the responsibility of MamaSeed Naturals, which will process and store computerized form, and intended to be used in the pre-contractual and contractual relation with customers or potential customers, within the available products and services.

Within the customer data management, data collection will be transmitted to third parties such as transport companies, having as sole and exclusive purpose the realization and full implementation of the services or products purchased by the user.

Personal data relating to name, phone, address and e-mail may still be used for the purpose of Advertising and Marketing, particularly for sending information about the offerings of MamaSeed Naturals. You may refuse that your data be provided for advertising and marketing purposes, by requesting it per e-mail.

10. Law & Jurisdiction

These general conditions are governed by Portuguese Law.
All disputes arising from the interpretation or implementation of this Agreement shall be settled by the Court of Lagos, with express waiver of any other.

11. Alternative Dispute Resolution

In case of dispute, the consumer may resort to one of Consumer Dispute Resolution Alternative Entities. For more information, please consult the Consumer Portal (www.consumidor.pt).

12. Customer Support

For additional information or clarification, the customer may contact us via the supplied email or by phone at (+351) 916 916 913 – Monday til Saturday from 10:00 till 18:00